Our Mission Statement
AG Smart Garage is a full-service garage door sales, repair, and installation service provider committed to providing the Chicagoland community with exceptional customer service, smart, secure, and innovative garage door solutions using the highest-quality products.
Join Our Team as a Customer Service Representative for an Innovative Garage Door Business!
Are you a customer-oriented individual with a passion for cutting-edge technology? Do you thrive in a fast-paced environment and enjoy providing exceptional service? If so, we have the perfect opportunity for you! Join our dynamic team as a Customer Service Representative for a rapidly growing local garage door business that’s leading the way in technological advancements.
About Us:
We are a forward-thinking garage door company that has made a name for itself by integrating the latest technological innovations into our products and services. Our commitment to excellence and customer satisfaction has propelled us to the forefront of the industry, and we continue to expand our operations to meet the growing demands of our delighted customers.
Job Description:
As a Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to ensure that every customer receives exceptional service, promptly addressing their inquiries, concerns, and providing effective solutions. You will work closely with our dedicated team to handle customer calls, emails, and live chats, ensuring that each interaction leaves a positive impression and strengthens our reputation as a leader in the industry.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat, demonstrating a deep understanding of our products, services, and technological features.
- Provide accurate information about our products, pricing, warranties, and installation processes to customers, helping them make informed decisions.
- Troubleshoot and resolve customer concerns and issues in a professional and timely manner, going above and beyond to ensure their complete satisfaction.
- Maintain detailed records of customer interactions, transactions, comments, and complaints in our CRM system.
- Collaborate with the sales and technical teams to address complex customer queries and ensure seamless communication across departments.
- Identify opportunities to upsell or cross-sell our products and services, maximizing customer satisfaction and revenue generation.
Qualifications:
- Previous experience in a customer service role, preferably in a technology-focused industry.
- Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- Familiarity with CRM systems and proficiency in using customer support software.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Detail-oriented with excellent organizational and time management skills.
What We Offer:
- Competitive salary and benefits package, including health insurance and retirement plans.
- Opportunity for professional growth and career advancement as we expand our operations.
- A collaborative and supportive work environment where your ideas and contributions are valued.
- Access to cutting-edge technology and continuous training to stay ahead of industry trends.
- The chance to be part of a passionate team that is revolutionizing the garage door industry through innovative technology.
Don’t miss out on this exciting opportunity to join our growing team! Apply now and take your career to new heights as a Customer Service Representative with our technology-focused garage door business. Together, let’s create exceptional experiences for our customers and make a lasting impact in the industry.
Interested?! Talk with a Recruiter to Setup an Interview
Simply fill out the form below and a member of our Talent Acquisition team will review your application against the role requirements and update you on the outcome of your application as well as any next steps.
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Contact Us
- careers@agsmartgarage.com
(224) 306 – 2985